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StorageGRID one site nodes frequently going into Unknown state

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storagegrid
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Applies to

  • StorageGRID SG6060 Appliance
  • StorageGRID OS 11.6.0.5

Issue

  • All nodes of one StorageGRID site go to Unknown  state frequently and come online automatically.
  • GUI reported communication issue with one site storage node's services rsm, ssm, jmx, adc, miscd unavailable.
  • Alert reported - Unable to Communicate with node

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  • Packet traces analysed pointing issue from network side.
  • Network team analysed and validated no issues from network side.
 

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