Skip to main content
NetApp Knowledge Base

StorageGRID object downloads fail with broken pipe and HTTP 500

Views:
252
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

StorageGRID

Issue

  • Object download by REST API fails
  • bycast.log shows GET request detects Broken pipe

Example of Swift:

Apr  4 04:56:02 <NODE> ADE: |12084406 1342633695 SWRQ %CEA 2024-04-04T04:56:02.164276| NOTICE   0448 90866561bb722c68 SWRQ: EVENT_PROCESS_CREATE - connection=1712206562155404 method=GET name=<OBJECT_PATH> protocol=<HTTPS>
Apr  4 05:01:54 <NODE> ADE: |12084406 0000000000 ---- ---- 2024-04-04T05:01:54.540515| NOTICE   1728 HFCS: Connection 1712206562155404/100.127.254.205:33806 (SWFT): responseWrote Broken pipe 32768 targetResult -

  • bycast.log also shows HTTP 500 with asyncPush error: no consumer for the corresponding connection ID in case of S3 REST API

Example of S3:

Nov  9 15:00:00 <NODE> ADE: |12025160 0771731393 S3RQ %CEA 2023-11-09T15:00:00.000156| NOTICE   1448 c0815de799253c12 S3RQ: EVENT_PROCESS_CREATE - connection=1699541999995240 method=GET bytes=1220- name=<OBJECT_PATH> auth=<V4> clientIP=<IP>
Nov  9 15:00:00 <NODE> ADE: |12025160 0000000000 ---- ---- 2023-11-09T15:00:00.004748| NOTICE   1731 HFCS: Connection 1699541999995240/IP:15585 (SSIN): responseWrote Broken pipe 0 targetResult -
Nov  9 15:00:00 <NODE> ADE: |12025160 0771731393 S3RQ PSHD 2023-11-09T15:00:00.004871| ERROR    1989 c0815de799253c12 S3RQ: S3 request error (after response): connection=1699541999995240, Resource=<OBJECT_PATH>, HTTP Method=GET, HTTP Status Code=500, ErrorMsg=InternalError, ErrorType=Client, CustomErrorMessage={<none>}, Details={asyncPush error: no consumer}

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.