Skip to main content
NetApp Knowledge Base

StorageGRID appliance intermediately reboots unexpectedly due to HICs issue

  1. Last updated
  2. Save as PDF
Views:
85
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
hw
Last Updated:

Applies to

NetApp StorageGRID SG5712

Issue

StorageGRID node rebooted unexpectedly with the alert "NODE_DOWN-MAJOR"
In  /var/log/kern.log :
2025-09-01T16:31:17.098398+00:00 SG kernel: [365419.665123] NETDEV WATCHDOG: hic4 (qede): transmit queue 3 timed out
Mar 15 00:45:35 localhost kernel: [9675498.842739] bond0: (slave hic2): link status down for interface, disabling it in 200 ms
Mar 15 00:45:35 localhost wdogd[2842]: NTMN: /usr/bin/storagegrid-network-monitor failed to read SFP data for hic2; suspect unplugged
Mar 15 00:45:35 localhost kernel: [9675498.842783] qede 0000:42:00.1: Ending qede_remove successfully
Mar 15 00:45:35 localhost kernel: [9675498.843130] [qed_load_mcp_offsets:269()]Assume that no MFW is running [MCP_REG_CACHE_PAGING_ENABLE 0x10040]
Mar 15 00:45:35 localhost kernel: [9675498.843138] [qed_hw_info_port_num:7524()]Unknown port mode 0x00010040
Mar 15 00:45:35 localhost kernel: [9675498.843149] [qed_hw_get_nvm_info:7121()]Unknown port mode in 0x00010040
Mar 15 00:45:35 localhost kernel: [9675498.843165] [qed_mcp_fill_shmem_func_info:3376()]MAC is 0 in shmem
Mar 15 00:45:35 localhost kernel: [9675498.843426] [qed_hw_prepare_single:7899()]Failed to get HW information
Mar 15 00:45:35 localhost kernel: [9675498.843466] qede 0000:42:00.1 hic2: Recovery handling has failed. Power cycle is needed.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.