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E-Series ASUPs not being delivered via StorageGRID tunnel-host

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Applies to

  • NetApp StorageGRID
  • Software releases: 11.5 through 11.8.

Issue

2024-08-27 22:06:01,519 ERROR [SMMonitorTask-7517] trace [ASUPHTTPClient.java:749] [requestId=0, deviceId=N/A] Socket read/write failed.
Caller+0     at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller+1     at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
Caller+2     at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
Caller+3     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
Caller+4     at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
javax.net.ssl.SSLException: Received fatal alert: bad_record_mac

  • In the miscd.log on the Primary Admin node, you will also see the following:

[2024-08-29T06:26:35.334] samAsupProxy -   DEBUG -- d4895a81-96c7-4c91-bd07-d44acc827da1: Got CONNECT request for support.netapp.com:443
[2024-08-29T06:26:35.511] samAsupProxy -   DEBUG -- d4895a81-96c7-4c91-bd07-d44acc827da1: Connected to external host
[2024-08-29T06:26:36.118] samAsupProxy -   DEBUG -- d4895a81-96c7-4c91-bd07-d44acc827da1: Connection closed

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