Skip to main content
NetApp Knowledge Base

Unable to communicate with node"Unresponsive services: jmx" alert occurs

  1. Last updated
  2. Save as PDF
Views:
318
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
esg
Last Updated:

Applies to

StorageGRID 11.6 or later

Issue

  • StorageGRID reports:

Unable to communicate with node
One or more services are unresponsive, or the node cannot be reached
Unresponsive services: jmx

Screenshot 2024-02-28 165611.png

  • ASUP -> SYSTEM-ALERTS.XML :
Rule ID: UnableToCommunicateWithNode     
Other Annotations {"unresponsiveServices":"jmx"}
  • When running the storagegrid-status command on the Storage node, all services including Cassandra are running.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.