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Unable to connect to buckets using F5 load balancer in S3 Browser

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Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp StorageGRID
  • External F5 load balancer
  • S3 Browser 

Issue

S3 Browser logging errors when trying to connect to StorageGRID buckets via external F5 load balancer.
 

[I] [2023-05-09 10:00:05] Application started: S3 Browser 10.9.9 - Free Version (for non-commercial use only)
[I] [2023-05-09 10:00:05] Loading tasks from the disk.. TaskID: 1
[I] [2023-05-09 10:00:05] Successfully loaded 0 tasks from the disk TaskID: 1
[I] [2023-05-09 10:00:05] Successfully assigned account username (f362fe44)
[I] [2023-05-09 10:00:05] Successfully decrypted credentials for account username (f362fe44)
[I] [2023-05-09 10:00:05] Other tasks queue started with 2 threads
[I] [2023-05-09 10:00:05] Getting buckets list.. TaskID: 2
[I] [2023-05-09 10:00:05] Checking for software updates TaskID: 3
[I] [2023-05-09 10:00:05] New version string 10.9.9 TaskID: 3
[I] [2023-05-09 10:00:26] System.Net.WebException: Unable to connect to the remote server TaskID: 2
[I] [2023-05-09 10:00:27] Getting buckets list.. TaskID: 2
[I] [2023-05-09 10:00:39] Successfully assigned account username (f362fe44)
[I] [2023-05-09 10:00:39] Successfully decrypted credentials for account username (f362fe44)
[I] [2023-05-09 10:00:39] Getting buckets list.. TaskID: 7
[I] [2023-05-09 10:00:48] System.Net.WebException: Unable to connect to the remote server TaskID: 2
[I] [2023-05-09 10:00:49] Getting buckets list.. TaskID: 2
[I] [2023-05-09 10:01:00] System.Net.WebException: Unable to connect to the remote server TaskID: 7
[I] [2023-05-09 10:01:01] Getting buckets list.. TaskID: 7
[I] [2023-05-09 10:01:10] System.Net.WebException: Unable to connect to the remote server TaskID: 2
[I] [2023-05-09 10:01:12] Getting buckets list.. TaskID: 2
[I] [2023-05-09 10:01:22] System.Net.WebException: Unable to connect to the remote server TaskID: 7
[I] [2023-05-09 10:01:23] Getting buckets list.. TaskID: 7
[W] [2023-05-09 10:01:33] System.Net.WebException: Unable to connect to the remote server TaskID: 2
[E] [2023-05-09 10:01:33] Error occurred during Getting buckets list.. System.Net.WebException TaskID: 2
[I] [2023-05-09 10:01:34] Task stopped (maximum number of retry attempts reached) TaskID: 2
[W] [2023-05-09 10:01:34] Task failed (System.Net.WebException: Unable to connect to the remote server) TaskID: 2
[I] [2023-05-09 10:01:44] System.Net.WebException: Unable to connect to the remote server TaskID: 7

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