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StorageGRID Appliance in unknown state due to FC errors

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Applies to

NetApp StorageGRID Appliances

Issue

  • StorageGRID Appliance is stuck in maintenance mode / Pre-Grid Environment (PGE), does not boot and is no longer part of StorageGRID.
  • E-Series Major Event Log shows paths going up/down frequently
  • E-Series fcDump output shows errors on link

Example

B:10/21/20, 8:13:24 PM Fibre channel link up - Host-side: controller in bay B, port 1
B:10/21/20, 8:13:07 PM Fibre channel link up - Host-side: controller in bay B, port 2
[...]
B:10/21/20, 8:09:49 PM Fibre channel link down - Host-side: controller in bay B, port 1
B:10/21/20, 8:09:49 PM Fibre channel link down - Host-side: controller in bay B, port 2

2800-A           Our  Num  ::...Exchange Counts...:: Num  ..Link Up..
Chip   LinkStat  Port Port ::                     :: Link  Bad  Bad
                  ID  Logi ::Open    Total  Errors:: Down  Char Frame
2-Src Up-Unk  ffffff    0 ::  0          0      0::    0     0     0
3-Src Up-Unk  ffffff    0 ::  0          0      0::    0     0     0
4-Src Up-Ptp       2    2 ::  0      38150      0::    0     0     0
5-Src Up-Ptp       2    2 ::  4      41757    920::    0 -509716340  1323

 

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