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StorageGRID operation fails with error 500 no producer

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storagegrid
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sgrid
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Applies to

StorageGRID

Issue

On S3 operations with a client receive an error for asyncPop error: no producer.

 
Example: 
 
May 25 14:24:06 NODENAME ADE: |12440000 0488000000 S3RQPOPD 2023-05-25T14:24:06.566486| ERROR    1967 1d2caccadcadcad S3RQ: S3 request error: connection=16850245800000,Resource=/TEST/FILE.FILE, HTTP Method=PUT, HTTP Status Code=500,ErrorMsg=InternalError, ErrorType=Client, CustomErrorMessage={},Details={asyncPop error: no producer}
 
Troubleshooting Steps:
  1. Review the configuration from the client to the StorageGRID for anything that would prevent the client from sending data to the StorageGRID. 
  2. Use different load balancer to verify the operation is successful.
  3. If yes, then work with the network team for further troubleshooting.

 

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