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StorageGRID graphical interface shows the error "The StorageGRID API service is not responding"

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Applies to

NetApp StorageGRID

Issue

  • Error in the Graphical Interface:

503: Service Unavailable

The StorageGRID API service is not responding. Please try again later. If the problem persists, contact Technical Support 

503Error.JPG
  •  Services ended  under  servermanager.log file  located under /var/local/log 

2021-03-17 12:20:32 +0000 | mgmt-api                  | starting mgmt-api
2021-04-14 13:25:17 +0000 | mysql                     | mysql ended  
2021-04-14 13:25:17 +0000 | servermanager             | returncode checking status of 'mgmt-api' indicates: bad usage
2021-04-14 13:25:17 +0000 | mysql                     | mysql ended
2021-04-14 13:25:18 +0000 | mysql                     | mysql ended
2021-04-14 13:25:20 +0000 | net-monitor               | net-monitor ended
2021-04-14 13:25:23 +0000 | net-monitor               | net-monitor ended

  • Top command shows high use of  memory nms

 PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND
 9466 nms-user  20   0 21.653g 0.017t   4472 S  40.0 72.3  57:51.98 nms

  •  GUI Error  Server Connection Error   under  Overview

NMS.JPG

 

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