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StorageGrid ASUP fails with "The certificate of 'support.netapp.com' is not trusted"

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storagegrid
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sgrid
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Applies to

NetApp StorageGRID

Issue

  • StorageGRID AutoSupport does not work when using Proxy Server. In /var/local/log/bycast.log:
ERROR SSL_connect returned=1 errno=0 state=error: certificate verify failed (unable to get local issuer certificate)
  • Telnet and traceroute are working
  • wget is failing with certificate error

ASUP_PROXY.png

 

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