Skip to main content
NetApp Knowledge Base

StorageGRID combined upgrade fails with unable to connect to node on port 22

Views:
91
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

NetApp StorageGRID

Issue

Combined upgrade fails with error:
Unable to connect to nodename on port 22: the given identity is known, but the private key could not be loaded
 
Example:

root@nodename:~ # stage-upgrade-hotfix
Hotfix version is 11.6.0.4, upgrade version is 11.6.0
Preparing
to copy hotfix-install-11.6.0.4 to all nodes...

SSH keys are not loaded.
Enter provisioning passphrase:
Performing connectivity
check...
All identities removed.
Copying to some nodes failed: ["nodename", "nodename", "nodename", "nodename",
"nodename", "nodename", "nodename", "nodename", "nodename"].
First error: key: "offline_error", options:
{:hostname=>"nodename", :reason=>"Unable to connect to nodename on port 22: the given identity is known, but the private key
could not be loaded: OpenSSL::PKey::PKeyError (Could not parse PKey: no start line)"}
See gdu-server.log for more information

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.