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StorageGRID Upgrading SANtricity OS fatal installation failure

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Applies to

  • Netapp StorageGRID 11.4 and above
  • Netapp SANtricity OS upgrade

Issue

Upgrading SANtricity OS on storage controllers using Grid Manager fails with return code Error:fatal installation failure - SANtricity OS staging failed with: 
 
1.jpg
 
 
Additional information can be found within the gdu-server.log from the primary admin node or from a Lumberjack log of both the primary admin node and the storage node involved. 
 
E, [2022-02-23T10:49:53.767185 #10066] ERROR -- gdu-server: SANtricity OS staging failed with: 
E, [2022-02-23T10:49:53.767266 #10066] ERROR -- gdu-server: SANtricity OS staging failed with:  (Bycast::Tasks::GduServer::SoftwareUpdate::InstallError)
E, [2022-02-23T10:49:53.767293 #10066] ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:1104:in `install'
E, [2022-02-23T10:49:53.767302 #10066] ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:333:in `apply_to_node'
E, [2022-02-23T10:49:53.767314 #10066] ERROR -- gdu-server:     /usr/local/lib/site_ruby/bycast/tasks/gdu-server/software-update.rb:317:in `apply_to_grid'
I, [2022-02-23T10:49:53.798048 #10066]  INFO -- gdu-server: Software update task complete at 2022-02-23T10:49:53.797Z
E, [2022-02-23T10:49:53.799283 #10066] ERROR -- gdu-server: Failed to apply SANtricity OS to "NAME": Fatal installation failure - SANtricity OS staging failed with: 
E, [2022-02-23T10:49:53.800293 #10066] ERROR -- gdu-server: Failure occurred during Software Update
E, [2022-02-23T10:49:53.800331 #10066] ERROR -- gdu-server: #<Bycast::Tasks::GduServer::SoftwareUpdate::LocalizedError: key: "software_update.error", options: {:type=>"SANtricity OS", :reason=>"Failed to apply the update to one or more nodes"} >
 
 
 

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