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Lost connection to SANtricity during Drive firmware upgrade

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Applies to

  • NetApp StorageGRID
  • NetApp E-Series SANtricity System Manager
  • Drive Firmware Upgrade 

Issue

  • During a drive firmware upgrade, communication was lost to the SANtricity System Manager
  • Unable to get back to the drive upgrade progress screen
  • The following error message was displayed once access to the SANtricity System Manager was restored: 
    • Data could not be loaded from the storage array. One possible cause is the object on which you were performing the operation no longer exists. Other possible causes include network issues, inability to communicate with the controller, or loss of power to the storage array. Check these causes and then retry the operation.

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