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StorageGRID upgrade hangs on software package transfer

  1. Last updated
    Jun 9, 2025
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14
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:
6/9/2025, 12:51:08 PM

Applies to

  • NetApp StorageGRID
  • F5 Load Balancer Virtual IP

Issue

  • You are able to browse and choose the base file.
  • The transfer progress is slow but finishes with a green check mark.
  • Hotfix browse button and continue button are grayed out.
  • No scp logging found in gdu-server.log for the 11.9.0 package
  • No increase in data transfer between jump box and Admin node as seen in iftop -i eth0
  • nslookup against the DNS name of the grid shows IP addresses for the customers F5 VIP

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