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StorageGRID tenant is showing 0 space usage

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Category:
storagegrid
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esg
Last Updated:

Applies to

StorageGRID

Issue

  • Tenant shows 0 storage usage:

Tenants_0_usage.PNG

  • bycast.log shows:
Apr  8 13:19:07 sg6060-Node-03 ADE: |21622897 0719772887 UTOT ^RDY 2026-04-08T13:19:07.585203| WARNING  0277 UTOT: totalUpOneBucket Cassandra TimeoutException (SELECT * FROM storagegrid.s3_usage_sum WHERE bucket_id = 'XXXXX9E2-XXXX-XXXX-8XXX-0DXXXXXXXX30' - Cassandra Driver Error(Read timeout):'Operation timed out - received only 5 responses.' Detailed Info:[consistency: EACH_QUORUM, responses_received: 5, responses_required: 6, data_present: 1])
Apr  8 13:19:07 sg6060-Node-03 ADE: |21622897 0719772894 UTOT ^RDY 2026-04-08T13:19:07.585207| WARNING  0277 UTOT: totalUpOneBucket Cassandra TimeoutException (SELECT * FROM storagegrid.s3_usage_sum WHERE bucket_id = '5CXXXXXX-XXXX-XXX0-XXX1-04XXXXXXXXX3C' - Cassandra Driver Error(Read timeout):'Operation timed out - received only 5 responses.' Detailed Info:[consistency: EACH_QUORUM, responses_received: 5, responses_required: 6, data_present: 1])

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