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StorageGRID admin node is not responding

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Applies to

NetApp StorageGRID 11.6

Issue

  • Node reported as not responding when trying to access Grid Manager 
    • 503: Service Temporarily Unavailable Service Unavailable The StorageGRID API Service is not responding. Please try again later. If the problem persists, contact Technical support. 
    • Screenshot 2023-03-14 143229.png
  • Node is reported as Admin down when accessing Grid Manager through secondary admin node
  • Multiple nodes may also be admin down including Primary Admin node 
  • Grid Manger shows the affected nodes down but Grid Topology shows all nodes are up and all services are running
  • Review bycast-err.log for the below error messages:  
    • Feb 28 13:12:40 Node Name: |2023-02-28T13:12:40.344| INFO    GDU client response received from GDU server: [{"action"=>"Change Node Console Passwords", "message"=>"GDU provisioning directory /var/local/gdu-server/spec contains more than one input file. Ensure only a valid grid spec XML file or grid JSON file is present.", "status"=>1}]
      Feb 28 13:12:40 Node Name: |2023-02-28T13:12:40.344| ERROR   Error from GDU-server: GDU provisioning directory /var/local/gdu-server/spec contains more than one input file. Ensure only a valid grid spec XML file or grid JSON file is present.

 

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