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Event Trigger auto support fails for StorageGRID admin node after adding proxy

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Category:
storagegrid
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sgrid
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Applies to

  • StorageGRID 11.x
  • Auto support sent via proxy

Issue

  • Testing auto support fails with No route to host when sending user-triggered auto support.
  • nms.log from the admin node shows no route to host when attempting to connect to the proxy server.
    Connection to autosupport destination https://support.netapp.com:443 (No route to host - connect(2) for "192.x.x.x" port 8080)
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