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StorageGRID Weekly AutoSupport fails with Verify Certificate enabled

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storagegrid-webscale
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sgrid
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Applies to

  • NetApp StorageGRID
  • AutoSupport with Verify Certificate enabled

Issue

  • StorageGRID unable to send AutoSupport using HTTPS with Verify Certificate option enabled.
  • Grid Manager reports: AutoSupport message failed to send and Results tab records Weekly AutoSupport Failed
  • /var/local/log/nms.log records:
    • ERROR SSL_connect returned=1 errno=0 state=error: certificate verify failed (unable to get local issuer certificate) (Faraday::SSLError)
  • /var/local/log/bycast-err.log records:
    • ERROR Connection to autosupport destination https://support.netapp.com:443 failed with error SSL_connect returned=1 errno=0 state=error: certificate verify failed (unable to get local issuer certificate)
  • Disabling certificate validation (Do not verify certificate) allows ASUP messages to be sent successfully.
  • wget to the ASUP server connects but does not resolve certificate: 

root@admin_node:~ # wget https://support.netapp.com/put/AsupPut/
--2026-07-16 17:23:29--  https://support.netapp.com/put/AsupPut/
Resolving support.netapp.com (support.netapp.com)... 216.240.21.18
Connecting to support.netapp.com (support.netapp.com)|216.240.21.18|:443... connected.
ERROR: The certificate of ‘support.netapp.com’ is not trusted.
ERROR: The certificate of ‘support.netapp.com’ doesn't have a known issuer.

  • telnet to the ASUP server shows Connected:

root@admin_node:~ # telnet 216.240.21.18 443
Trying 216.240.21.18...
Connected to 216.240.21.18.
Escape character is '^]'.
Connection closed by foreign host.

  • Running traceroute support.netapp.com shows a stop at a specific IP address. 

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