Skip to main content
NetApp Knowledge Base

StorageGRID AutoSupport enabled but delivery fails

  1. Last updated
    May 21, 2025
  2. Save as PDF
Views:
32
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
esg
Last Updated:
5/21/2025, 3:01:15 PM

Applies to

StorageGRID

Issue

  • AutoSupport is enabled using HTTPS protocol and verify certificate.
  • AutoSupport test fails.
  • AutoSupport page displays error "One or more recent AutoSupport requests were unsuccessful. See the results tab for details":

AutoSupport_Error.png

  • bycast-err.log shows:

May  7 14:42:32 SITE01-SGADMIN1 NMS: |2025-05-07T14:42:32.293| ERROR   Connection to autosupport destination https://support.netapp.com:443 [support.netapp.com] failed with error Failed to open TCP connection to support.netapp.com:443 (Network is unreachable - connect(2) for "support.netapp.com" port 443)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.