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StorageGRID AutoSupport enabled but delivery fails

  1. Last updated
    May 21, 2025
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Category:
storagegrid
Specialty:
esg
Last Updated:
5/21/2025, 3:01:15 PM

Applies to

StorageGRID

Issue

  • AutoSupport is enabled using HTTPS protocol and verify certificate.
  • AutoSupport test fails.
  • AutoSupport page displays error "One or more recent AutoSupport requests were unsuccessful. See the results tab for details":

AutoSupport_Error.png

  • bycast-err.log shows:

May  7 14:42:32 SITE01-SGADMIN1 NMS: |2025-05-07T14:42:32.293| ERROR   Connection to autosupport destination https://support.netapp.com:443 [support.netapp.com] failed with error Failed to open TCP connection to support.netapp.com:443 (Network is unreachable - connect(2) for "support.netapp.com" port 443)

 

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