StorageGRID ASUP fails to send after management IP change

• AutoSupport message failed to send alert present in Grid Manager.
• AutoSupport HTTP protocol with certificate validation is set up.
• nms.log shows the following connection error:

Feb 6 11:17:46 IDC-NetApp-SG100-0139-Admin MI: |2026-02-06T11:17:46.329| NOTICE [Thread-172] ProductionAutoSupportManager.java:244: Sending user-triggered AutoSupport message. ..Feb 6 11:17:52 IDC-NetApp-SG100-0139-Admin NMS: |2026-02-06T11:17:52.437 | ERROR Connection to autosupport destination https://support.netapp.com:443 failed with error Connection reset by peer - SSL_connect

• wget to https://support.netapp.com fails with Network is unreachable:

• Testing the proxy with command wget -e use_proxy=yes -e http_proxy=http://proxy_address:port http://example.com/file fails with Network is unreachable:

• Telnet to the proxy IP (telnet <proxy_ip> <port>) shows connected:
  • <port> will be the port defined in Grid Manager under Configuration > Proxy settings > Admin > Port.

• User-triggered ASUP is successful when triggered.
• When accessing the StorageGRID IP Change Tool (change-ip), the proxy IP is not listed in the subnet lists.
  • To access the current subnet lists:
    • SSH into the admin node:
      1. Enter ssh admin@Admin_nodeIP
      2. Enter the password from the passwords.txt file.
      3. Move to root: su -
      4. Enter the password from the passwords.txt file.
    • Run: change-ip
    • Enter 6 for SHOW full configuration, with changes highlighted  and scroll down to the subnet lists.