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Appliance compute controller needs attention on StorageGRID due to MCERR

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Applies to

NetApp StorageGRID Appliances

Issue

  • Appliance compute controller needs attention alert is detected
  • storagegrid_crash_dmesg.log indicates Hardware error

{1}[Hardware Error]: Hardware error from APEI Generic Hardware Error Source: 0
{1}[Hardware Error]: It has been corrected by h/w and requires no further action
{1}[Hardware Error]: event severity: corrected
{1}[Hardware Error]:  Error 0, type: corrected
{1}[Hardware Error]:   section_type: memory error
{1}[Hardware Error]:   physical_address: 0x000000267a8e0340
{1}[Hardware Error]:   physical_address_mask: 0x00003fffffffffc0
{1}[Hardware Error]:   node: 3 card: 2 module: 0 rank: 1 device: 5 row: 40839 column: 176 
{1}[Hardware Error]:   error_type: 2, single-bit ECC
{1}[Hardware Error]:   DIMM location: NODE 2 CPU1_F0 
mce: [Hardware Error]: Machine check events logged
EDAC skx MC3: HANDLING MCE MEMORY ERROR
EDAC skx MC3: CPU 0: Machine Check Event: 0 Bank 255: 940000000000009f
EDAC skx MC3: TSC 0 
EDAC skx MC3: ADDR 267a8e0340 
EDAC skx MC3: MISC 0 
EDAC skx MC3: PROCESSOR 0:50657 TIME 1655421018 SOCKET 0 APIC 0

  • SEL_TEXT.txt gathered by BMI Logs & Reports > IPMI Event Log > Text File Type > Download Event Logs indicates Uncorrectable Error

Severity    Sensor Name            Sensor Type                Description
[Critical]        [CATERR]        [Processor]    Machine Check Exception (MCERR) - Asserted
[Critical]        [CATERR]        [Processor]    Machine Check Exception (MCERR) - Asserted
[Warning]        [Additional MCE Error]    [OEM Record C2]    ManufacturerID:001C4C, Extra Information : 0 MSCOD:0010 MCACOD:0134
[Critical]        [MCERR]        [Processor]    Uncorrectable Error - Machine Check Error: Bank 1/CPU 0/Core 1 - Asserted

 

 

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