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All StorageGRID Admin Nodes and Storage Nodes reporting Node not locked with NTP Server

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storagegrid-webscale
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sgrid
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Applies to

NetApp StorageGRID

Issue

  • StorageGRID UI reports Node not locked with NTP server on all Admin Nodes and Storage Nodes.
  • storagegrid-status output shows Time Synchronization stuck in Starting... state on all nodes. 
  • service ntp status output shows ntp up but not ready. check /var/local/log/servermanager.log
  • servermanager.log output shows ntp not locked
  • Pings are successful to the NTP sources but no information is syncing.
  • NTP time offset and jitter using command ntpq -p shows significant time drift:

     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
ntpserver.local  init             1 u   0    0   0      1.045  +2846.3   0.260
ntpserver.local  init             1 u   0    0   0      0.626  +3903.3   0.520
pa_nodename      init            16 u   0    0   0      0.000    0.000   0.000
nodename1        init            16 u   0    0   0      0.000    0.000   0.000
nodename2        init            16 u   0    0   0      0.000    0.000   0.000
nodename3        init            16 u   0    0   0      0.000    0.000   0.000

  • Syncing the NTP clocks using ntpd -q produces no changes to the offset and jitter when running the command.

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