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SnapCenter restore/clone/verification times out after 3 hours

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Applies to

  • SnapCenter Server (SC)
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL)
  • SnapCenter Plug-in for Microsoft Exchange Server (SCE)
  • SnapCenter Plug-In for Oracle (SCO)
  • SnapCenter Plug-In for SAP HANA (SCHANA)

Issue

  • Restore fails after 3 hours with an error: CloneActivity failed. Plugin:SqlManagementService, API: CreateClone. Response:
  • Error in SMCore log <installation_path>\Program Files\NetApp\SnapCenter\SMCore\log\SMCore_<id>.log:

     INFO  SnapManagerWeb_2422969 PID=[7036] TID=[65] [Verification] Start calling smcore for verification https://<verification_server>:8145/ProtectionService/VerifyBackup
    ...
     DEBUG SnapManagerWeb_2422969 PID=[7036] TID=[1] Updating the job (2422969) task (Backup Verification) status as Failed

     ERROR SMCore_2422969 PID=[5736] TID=[108] WebException caught while invoking  https://localhost:8145/SqlProtectionService/VerifyBackup
     ERROR SMCore_2422969 PID=[5736] TID=[108] WebException Encountered, Response null
     ERROR SMCore_2422969 PID=[5736] TID=[108] Exception in method: InvokeXML.
    System.Net.WebException: The operation has timed out

 

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