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SnapCenter jobs fail to update with EMS/AutoSupport

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Applies to

  • SnapCenter Server
  • SnapCenter Plug-in for Windows

Issue

At the end of a job, the EMS Event/Autosupport feature throws the following errors in the job's SnapmanagerWeb_<JOB>.log file. For example, a cloning job:

INFO  SnapManagerWeb_<JOBID> PID=[3044] TID=[24] Email subject for job [<JOBID>]: SnapCenter - Clone Lifecycle all notifications - Clone [Warning] for Resource Group [<RESOURCE_GROUP>]ERROR SnapManagerWeb_<JOBID> PID=[3044] TID=[24] EmailFrom: <snapcenter@domaincom> EmailTo: <support-group@domain.com>
ERROR SnapManagerWeb_<JOBID> PID=[3044] TID=[24] ErrorCode (134), ErrorMessage (The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.)

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