Skip to main content
NetApp Knowledge Base

SnapCenter jobs fail to update with EMS/AutoSupport

Views:
203
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server
  • SnapCenter Plug-in for Windows

Issue

At the end of a job, the EMS Event/Autosupport feature throws the following errors in the job's SnapmanagerWeb_<JOB>.log file. For example, a cloning job:

INFO  SnapManagerWeb_<JOBID> PID=[3044] TID=[24] Email subject for job [<JOBID>]: SnapCenter - Clone Lifecycle all notifications - Clone [Warning] for Resource Group [<RESOURCE_GROUP>]ERROR SnapManagerWeb_<JOBID> PID=[3044] TID=[24] EmailFrom: <snapcenter@domaincom> EmailTo: <support-group@domain.com>
ERROR SnapManagerWeb_<JOBID> PID=[3044] TID=[24] ErrorCode (134), ErrorMessage (The user you are trying does not have permission to access the system. Please re-authenticate to continue or contact your administrator.)

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.