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SnapCenter backup job fails by InternalServerError while GetQueuedJobsCache request

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Applies to

  • SnapCenter Server 6.0
  • SnapCenter Plug-in for Microsoft Windows (SCW) 6.0
  • SnapCenter Server and SCW run in the same versions
  • Windows update was applied to SnapCenter Server and Plug-in host(s)

Issue

  • SnapCenter backup job starts to fail by the following error after applying Windows update

An error occured while adding job to jobQ: Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError

  • SMCoreService.log in Plug-in host indicates request to https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache fails by InternalServerError

ERROR SMCore PID=[7696] TID=[29] WebException caught while invoking https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache
ERROR SMCore PID=[7696] TID=[29] WebException Encountered, Response null
ERROR SMCore PID=[7696] TID=[29] Exception in method: InvokeXML.
System.Net.WebException: Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError
   at SnapMgrHelper.RestAdapter.InvokeThroughHttpClient(InvokeParams invokeParams, WebHeaderCollection& responseHeaders, SmRequestBase req, String data)
   at SnapMgrHelper.RestAdapter.InvokeXML[TReq,TRes](TReq request, String methodType, String remoteURL, Boolean xmlSerializer, Boolean removeXMLNamespace, Boolean dataContractDeserializer, Boolean logRequest, Boolean logResponse, Boolean addContentTypeForGET) : Detailed Exception Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError : BaseException System.Net.WebException: Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError
   at SnapMgrHelper.RestAdapter.InvokeThroughHttpClient(InvokeParams invokeParams, WebHeaderCollection& responseHeaders, SmRequestBase req, String data)
   at SnapMgrHelper.RestAdapter.InvokeXML[TReq,TRes](TReq request, String methodType, String remoteURL, Boolean xmlSerializer, Boolean removeXMLNamespace, Boolean dataContractDeserializer, Boolean logRequest, Boolean logResponse, Boolean addContentTypeForGET)
DEBUG SMCore PID=[7696] TID=[29] Invoked service successfully
ERROR SMCore PID=[7696] TID=[29] Failed to create Job Queue: Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError
ERROR SMCore PID=[7696] TID=[29] System.Net.WebException: Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError

  • SnapManagerWeb.log in SnapCenter Server indicates CreateBackup request to Plug-in host returns error

DEBUG SnapManagerWeb_5784 PID=[165408] TID=[160] Basic: HTTPS URL : https://<PLUG_IN_HOST>:8145/ProtectionService/CreateBackup
DEBUG SnapManagerWeb_5784 PID=[165408] TID=[265] InvokeXML: Response Data: **************************** 

    <Error>An error occured while adding job to jobQ: Request to 'https://<SNAPCENTER_SERVER>:8146/JobStatusService.svc/GetQueuedJobsCache' failed. Status Code:InternalServerError</Error>

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