Skip to main content
NetApp Knowledge Base

SnapCenter Server upgrade installation may fail SMCore upgrade installation part with Antivirus active

Last Updated:

Applies to

  • SnapCenter 4.1.1P4
  • McAfee VirusScan Enterprise 8.8.013000
  • McAfee Agent 5.06.0104


When upgrading SnapCenter 4.1.x to 4.1.1Px, with active Antivirus agent running, the SMCore upgrade may fail to finish properly.

An example of an error found in the SMCoreInstall_YYYY_MM_DDThh-mm-ss.log:

WiXCSCA.EnableMessageQueuing: osVersion.Major: 6
WiXCSCA.EnableMessageQueuing: osVersion.Minor: 3
WiXCSCA.IsWindowsFeatureEnabled: Begin
WiXCSCA.IsWindowsFeatureEnabled: Argument:/online /get-featureinfo /FeatureName:MSMQ-Server
WiXCSCA.StartProcessAndWait: Begin
WiXCSCA.StartProcessAndWait: ERROR: Dism didn't exit in 120 seconds.
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.IO.FileNotFoundException: Could not find file 'C:\Users\Administrator.DEMO\AppData\Local\Temp\MSMQ-Server.txt'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.