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SnapCenter RDM verification or restore on Windows fails to find iSCSI initiator

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Applies to

  • SnapCenter Plug-in for Windows (SCW) 4.x
  • SnapCenter Plug-in for VMware (SCV) 4.x

Issue

When restoring  or verifying SQL Databases, Exchange Mailstores, or Windows Filesystems with RDM usage, the following error is seen:

  • UI Errors are one of:

ErrorCode (-1), ErrorMessage (Could not get the iSCSI initiator.)

Unable to get the initiator details of host <HOST_FQDN>

  • SMCore Log

INFO SMCore_#### PID=[####] TID=[#] Could not get initiator information from host, to mount physical SAN file system(s).

ERROR SMCore_#### PID=[####] TID=[#] Exception in method: Execute. System.Exception: Could not get the iSCSI initiator

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