Skip to main content
NetApp Knowledge Base

SCW plug-in package fails to register ONTAP VSS Hardware Provider

Last Updated:

Applies to

  • SnapCenter Plug-In for Windows (SCW)
  • SnapCenter Plug-In for Exchange (SCE)


When attempting to install the SnapCenter Plug-In for Windows plug-in package it fails with the below error - 

3-17-2021[11:13:20 AM]: (ISP Action): A program failed to start.\nTrying to start a program resulted in an error.\nProgram location: \nProgram: "navssprv.exe"\nCommand line: -r service -a "als\svc_exch_backup" -p *******\n\nGetLastError returned: 0.
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Register VSS Provider Result: 0 .
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Register VSS Provider Result (Post Config Validation): -2147024894 .
3-17-2021[11:13:20 AM]: (ISP Action): ISInstallMode = 0
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: ERROR: Failed to Configure the VSS Provider
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Perform the Rollback of installed plugins
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Rollback Msi: SCW Calling uninstall method.


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.