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SCW plug-in package fails to register ONTAP VSS Hardware Provider

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snapcenter
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snapx
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Applies to

  • SnapCenter Plug-In for Windows (SCW)
  • SnapCenter Plug-In for Exchange (SCE)

Issue

When attempting to install the SnapCenter Plug-In for Windows plug-in package it fails with the below error - 

3-17-2021[11:13:20 AM]: (ISP Action): A program failed to start.\nTrying to start a program resulted in an error.\nProgram location: \nProgram: "navssprv.exe"\nCommand line: -r service -a "als\svc_exch_backup" -p *******\n\nGetLastError returned: 0.
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Register VSS Provider Result: 0 .
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Register VSS Provider Result (Post Config Validation): -2147024894 .
3-17-2021[11:13:20 AM]: (ISP Action): ISInstallMode = 0
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: ERROR: Failed to Configure the VSS Provider
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Perform the Rollback of installed plugins
3-17-2021[11:13:20 AM]: (ISP Action): RegisterVSSProvider: Rollback Msi: SCW Calling uninstall method.

 

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