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SCV restore task is stuck due to "Unable to unregister VM"

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Applies to

SnapCenter Plug-in for VMware vSphere (SCV) 4.3

Issue

  • SCV restore task is stuck at 25% in the Recent Tasks pane of vSphere Client.
  • The cancel icon of the task is grayed out.
  • The following messages are reported in vmcontrol.log.

Example:

2020-12-03 06:54:02.133 DEBUG scvhost --- [qtp250075633-16] c.n.a.v.VsphereService                   : [JobId:1240] Connecting to vSphere with session 8091f89692fd163d95d948c6e8f7f7a4ec20229d
2020-12-03 06:54:02.147 DEBUG scvhost --- [qtp250075633-16] c.n.a.v.VirtualMachineService            : [JobId:1240] Unregistering VM <VM NAME>
2020-12-03 06:54:02.265  WARN scvhost --- [qtp250075633-16] c.n.a.v.VirtualMachineService            : [JobId:1240] Invalid Power State Exception in unregistering vm:null
2020-12-03 06:54:02.265 ERROR scvhost --- [qtp250075633-16] c.n.a.r.AbstractRestoreStrategy          : Unable to unregister VM: <VM NAME>
2020-12-03 06:54:02.265 DEBUG scvhost --- [qtp250075633-16] c.n.a.v.VsphereTaskUtil                  : Retrieving task with moref Task:task-14655
2020-12-03 06:54:02.265 DEBUG scvhost --- [qtp250075633-16] c.n.a.v.VsphereService                   : [JobId:1240] Connecting to vSphere with session 8091f89692fd163d95d948c6e8f7f7a4ec20229d
2020-12-03 06:54:02.279 ERROR scvhost --- [qtp250075633-16] c.n.a.s.p.RestoreWorkflowManager         : [JobId:1240] Unable to unregister VM: <VM NAME>
 

 

 

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