SCV backup fails with Internal Server Error due to LDAP in vCenter failure

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Visibility:: Public

Votes:: 0

Category:: snapcenter

Specialty:: snapx

Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere (SCV)

Issue

SCV bakcup fails with error:

Error: Unable to update job on job service : Error occured while calling protection services: Internal Server Error

ssoAdminServer.log in vCenter reports error:

2023-04-03T15:18:06.672Z WARN ssoAdminServer[148:pool-2-thread-35] [OpId=<OPID>] [com.vmware.identity.idm.server.ServerUtils] cannot bind connection: [ldap://<VCENTER>:389, <VCENTER>@vsphere.local]

2023-04-03T15:18:06.672Z ERROR ssoAdminServer[148:pool-2-thread-35] [OpId=<OPID>] [com.vmware.identity.idm.server.ServerUtils] cannot establish ldap connection with URI: [ldap://<VCENTER>:389] because [com.vmware.identity.interop.ldap.TimeoutLdapException] with reason [Timed out] therefore will try to attempt to use secondary URIs, if applicable

2023-04-03T15:18:06.672Z ERROR ssoAdminServer[148:pool-2-thread-35] [OpId=<OPID>] [com.vmware.identity.idm.server.config.directory.DirectoryConfigStore] com.vmware.identity.interop.ldap.TimeoutLdapException: Timed out

LDAP error [code: -5]

2023-04-03T15:18:06.673Z ERROR ssoAdminServer[148:pool-2-thread-35] [OpId=<OPID>] [com.vmware.identity.idm.server.IdentityManager] Failed to get all certificates for tenant [vsphere.local]

2023-04-03T15:18:06.673Z ERROR ssoAdminServer[148:pool-2-thread-35] [OpId=<OPID>] [com.vmware.identity.idm.server.ServerUtils] Exception 'com.vmware.identity.interop.ldap.TimeoutLdapException: Timed out

LDAP error [code: -5]'

Note:
ssoAdminServer.log path is /var/log/vmware/sso/ssoAdminServer.log in vCenter Server