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SCV Restore attempt fails with "Unable to register VM"

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Category:
snapcenter
Specialty:
SNAPX
Last Updated:

Applies to

  • SnapCenter Plug-in for VMware [SCV]
  • VMware vCenter
  • Virtual Machine [VM]

Issue

  • SCV VM restore fails to complete with the error message: "Unable to register VM: <VM_Name>. Error: An error occurred while communicating with the remote host"
  • SCV's vmcontrol logs show the following relevant entries:
 
2024-06-27 19:36:21.515 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils: Monitoring Task ReconfigVM_Task
2024-06-27 19:36:36.553 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils:State=running(13%)
2024-06-27 19:36:46.583 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils:State=running(13%)
2024-06-27 19:36:56.614 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils:State=running(13%)
2024-06-27 19:37:11.653 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils:State=running(13%)
2024-06-27 19:37:21.692 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils:State=running(13%)
2024-06-27 19:37:31.720 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : VsphereUtils:State=error(0%)
2024-06-27 19:37:31.723 ERROR SCV --- [474675244-20445] c.n.a.v.VsphereService                   : An error occurred while communicating with the remote host.
2024-06-27 19:37:31.726 DEBUG SCV --- [474675244-20445] c.n.a.v.VirtualMachineService            : [JobId:8269] Failed to attach disk: An error occurred while communicating with the remote host.
2024-06-27 19:37:31.730 ERROR SCV --- [474675244-20445] c.n.a.r.AbstractRestoreStrategy          : [JobId:8269] Unable to register VM: VM_NAME. Error: An error occurred while communicating with the remote host.
2024-06-27 19:37:31.730 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereTaskUtil                  : Retrieving task with moref Task:task-678144
2024-06-27 19:37:31.730 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : [JobId:8269] Connecting to vSphere with session e85b45ba4c59991194262eb216221ea8c6a4795e
2024-06-27 19:37:31.763 DEBUG SCV --- [474675244-20445] c.n.a.r.RestoreManager                   : Setting restore task as failed
2024-06-27 19:37:31.763 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereTaskUtil                  : Retrieving task with moref Task:task-678144
2024-06-27 19:37:31.763 DEBUG SCV --- [474675244-20445] c.n.a.v.VsphereService                   : [JobId:8269] Connecting to vSphere with session e85b45ba4c59991194262eb216221ea8c6a4795e
2024-06-27 19:37:31.820 ERROR SCV --- [474675244-20445] c.n.a.s.p.RestoreWorkflowManager         : [JobId:8269] Unable to register VM: VM_NAME. Error: An error occurred while communicating with the remote host.
2024-06-27 19:37:31.820 DEBUG SCV --- [474675244-20445] c.n.a.s.p.RestoreWorkflowManager         : created JAXBresponse
2024-06-27 19:37:31.820 DEBUG SCV --- [474675244-20445] c.n.a.s.p.RestoreWorkflowManager         : <?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<SmRestoreResponse>
    <Result>
        <_message>Unable to register VM: VM_NAME. Error: An error occurred while communicating with the remote host.</_message>

 

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