Skip to main content
NetApp Knowledge Base

SCV Guest File Restore operation failing with error "Exception happened while attaching disk to vm"

  1. Last updated
  2. Save as PDF
Views:
520
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
DP
Last Updated:

Applies to

  • SnapCenter Server 4.x
  • SnapCenter Plug-in for VMware vSphere 4.x

Issue

Guest File Restore operation failing.

SnapCenter and vCenter Monitor showing the that disk has been mounted.

Error Message: "Exception happened while attaching disk to vm"

AEGIS LOG FILE

com.netapp.aegis.sfr.SFRManager [JobId:xxx] Guest mount path returned by attach disk was null
com.netapp.aegis.sfr.SFRManager [JobId:xxx] Exception happened while attaching disk to vm. Exception message: Failed to online new drive on guest, error during onlining Could not find drive with serial number 6000xxxxxxxxxxxxxxxxxxxxxxx
com.netapp.aegis.sfr.SFRManager Set session online complete
com.netapp.aegis.sfr.SFRManager [JobId:xxx] Attach disk failed , ending sfr session

SCW LOG FILE

Verbose SAL PID=[6104] TID=[5356] Creating Mounted Resource 17263278
Verbose SAL PID=[6104] TID=[5356] Creating Mounted Resource for Volume parent xxxxxxxxxx clone volume yyyyyyyyyy
Verbose SAL PID=[6104] TID=[5356] --NFSMountStrategy::MountResource
Verbose SAL PID=[6104] TID=[5356] Mounted Resource parent volume xxxxxxxxxx clone volume yyyyyyyyyy
Verbose SAL PID=[6104] TID=[5356] ++NFSMountStrategy::RollbackCloneForFailedMount
Verbose SAL PID=[6104] TID=[5356] --NFSMountStrategy::RollbackCloneForFailedMount

SnapCenter Monitor view:

1082004-1.png

Windows added the disk with status "Offline"

Disk Management view:

1082004-2.png

After 20 seconds disk has been removed.

SCV Job Monitor view:

1082004-3.png

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.