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SCSQL Clone fails in FCI cluster

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Applies to

  • SnapCenter Plug-In for SQL 4.4 (SCSQL)
  • Microsoft SQL 2019 with Failover Cluster Instance (FCI) with shared disks
  • Windows Server 2019

Issue

  • SCSQL clone within the same Windows cluster fails when one of the disks hosting database files has more than one partition.
  • SnapCenter clone job logs show the following errors:
SnapManagerWeb_<Job_Id>.log:
2021-01-20T13:18:24.7986527+01:00 DEBUG SnapManagerWeb_<Job_Id> PID=[7640] TID=[16] Updating the job (<Job_Id>) task (FileSystem Clone) status as Failed
 
SCW_<Job_Id>.log:
DiskPart failed to clear disk attributes.
...
2021-01-20T13:17:43.1257515+01:00 Verbose SDW PID=[8944] TID=[20264] Disk is not online. Thread will sleep for one second before next retry. Disk check online retry counter : 50
2021-01-20T13:17:44.1263272+01:00 Error SDW PID=[8944] TID=[20264] Timeout getting cluster disk to be online.
2021-01-20T13:17:44.1263272+01:00 Verbose SDW PID=[8944] TID=[20264] --ClusterResourceManager::AddClusterDisk
2021-01-20T13:17:44.1263272+01:00 Error SDW PID=[8944] TID=[20264] Failed to mount the clone filesystem. Details: Timeout getting cluster disk to be online.
 
SMCORE_<Job_Id>.log:
2021-01-20T13:17:44.7440283+01:00 ERROR SMCore_<Job_Id> PID=[9936] TID=[49] ErrorCode (-1), ErrorMessage (Failed to mount the clone filesystem. Details: Timeout getting cluster disk to be online.)
2021-01-20T13:17:44.7550234+01:00 DEBUG SMCore_<Job_Id> PID=[9936] TID=[49] CloneActivity failed Failed to mount the clone filesystem. Details: Timeout getting cluster disk to be online.
 
Event Viewer of the Plug-In host:
Cluster resource 'Cluster Disk 2' of type 'Physical Disk' in clustered role 'Available Storage' failed. The error code was '0x5' ('Access is denied.').

 

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