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SCE - VSS_E_PROVIDER_VETO using REST API

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snapcenter
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snapx
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Applies to

SnapCenter Plugin for Exchange (SCE) 5.0, 5.0P1, 6.0

Issue

  • SCE backup operations fail intermittently with VSS_E_PROVIDER_VETO error logged in the SCE_<jobid>_<date>_<time>.log:
Error SCE PID=[XXXX] TID=[XXXXX] Failed to create VSS snapshot [Error Code: -2147212538] [VSS_E_PROVIDER_VETO]
Verbose SCE PID=[XXXX] TID=[XXXXX] --VSSRequestor::CreateVssSnapshot
Error SCE PID=[XXXX] TID=[XXXXX] Failed to create VSS snapshot [Error Code: -2147212538] [VSS_E_PROVIDER_VETO] [Error Code: -2147212538] [VSS_E_PROVIDER_VETO]
  • The Data ONTAP VSS Hardware Provider (navp) log shows the GetTargetLunInfo() function failed:
navp00_<date>_<time>.log
 
CSnapDriveStoreSubSystem::GetTargetLunInfo() entered
pszFiler=cdc_san
pszSourceLunPath=/vol/<volume_name>/<lun_name>
pszSnapshotName={61bb3c5e-7fe0-47ac-957e-ca06040f994f}
GetVssSupport() entered
GetVssSupport() exited
Calling c.pVssSupport->GetTargetLunInfo
Calling c.pVssSupport->GetTargetLunInfo Done
c.pVssSupport->GetTargetLunInfo FAILED [pTargetLunInfo=0x00000000, hr=0x00000066]
TraceComException() entered
GetErrorInfo FAILED [hr=0x00000001, psei=0000000000000000]
TraceComException() exited
CSnapDriveStoreSubSystem::GetTargetLunInfo() exited
m_pStore->GetTargetLunPath FAILED [hr=0xc00404ce]
CProviderCore::BuildTargetLunsInfo() exited
m_pProvider->BuildTargetLunsInfo FAILED [hr=0xc00404ce]

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