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Restore fails where cluster disks fail to come online

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snapcenter
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Applies to

  • SnapCenter Server (SC)
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL)
  • Windows Failover Cluster (FCI)
  • Cluster Shared Disks (CSD)

Issue

  • Restore of SQL database fails where the cloned CSD disk fails to online.
  • Error seen after many retries:

DEBUG SMCore_7093 PID=[38740] TID=[157] Basic: HTTPS URL :    https://localhost:8145/SnapDrive/SnapDrivePlugIn/Clone
ERROR SMCore_7093 PID=[38740] TID=[342] ErrorCode (-1), ErrorMessage (Failed to mount the clone filesystem. Details: Timeout getting cluster disk to be online.)
DEBUG SMCore_7093 PID=[38740] TID=[342] CloneActivity failed Failed to mount the clone filesystem. Details: Timeout getting cluster disk to be online.
DEBUG SMCore_7093 PID=[38740] TID=[342] CloneActivity :: exit

  • Cloning from SC also fails with the error:

DEBUG SMCore_10935 PID=[21960] TID=[190] Basic: HTTPS URL :  https://localhost:8145/SnapDrive/SnapDrivePlugIn/Clone
DEBUG SMCore_10935 PID=[21960] TID=[69] After Invoke
ERROR SMCore_10935 PID=[21960] TID=[69] ErrorCode (-1), ErrorMessage (Failed to mount the clone filesystem. Details: Failed to add cluster Disk)
DEBUG SMCore_10935 PID=[21960] TID=[69] CloneActivity failed Failed to mount the clone filesystem. Details: Failed to add cluster Disk

  • A manual clone created without SC works.

 

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