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Installation or upgrade using Snapcenter 4.9 and later fails with "Fatal error"

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Applies to

SnapCenter Server (SC)

  • 4.9
  • 4.9P1
  • 4.9P2
  • 5.0

Issue

New installations of SC 4.9 and later, or SC upgrades to SC 4.9 and later, fail with error Fatal error during installation.
 
clipboard_e65da104d5c1f67e30a95db31706c4480.png
 
 
The following additional errors can be seen:
 
InstallShield.log
(CLR Action): GetMySqlConnection: Error: MySQL Exception occured: Threw Exception.Type: Devart.Data.MySql.MySqlException, Exception Error Code: 0x80004005, Exception.Message: Can't connect to MySQL server on 'localhost' (10061):
No connection could be made because the target machine actively refused it 127.0.0.1:3306
(CLR Action): ExecuteNonQuery: Error: MySQL Connection is invalid.
 
MySQLInstaller_<Date_Time>.log
Install MySQL Server.Log: Installation : Failed to start process for MySQL Server <Version>
Install MySQL Server.Log: Installation : Database initialization failed.
Install MySQL Server.Log: Installation : Configuration of MySQL Server <Version> has completed unsuccessfully! (Check the log for more details)
Install MySQL Server.Log:: ERROR: SET PASSWORD: Exception: Can't connect to MySQL server on 'localhost' (10061):
No connection could be made because the target machine actively refused it 127.0.0.1:3306
 
SMS_Install_<Date_Time>.log
StartService: ERROR Cannot start service: Time out has expired and the operation has not been completed.
WiXCSCA: RestartService: StartService: ERROR: Cannot start MySQL57 service
WixCSCA.ConfigureMySqlServer: MysQL Service restart is failed
MySql: SetMySqlRootPassword: Exception: Can't connect to MySQL server on 'localhost' (10061):
No connection could be made because the target machine actively refused it 127.0.0.1:3306
CreateDB: CustomAction1: ERROR : EXCPTION: Unable to start MySQL service: Time out has expired and the operation has not been completed.
 
 
 
NOTE:  The upgrade process may appear to complete, however when attempting to access the SnapCenter UI, the following errors will be seen in the web browser:
  • If accessing the SnapCenter UI from the SnapCenter server:

SnapCenter repository is not accessible. Error: The Entity Framework provider type 'Devart.Data.MySql.Entity.MySqlEntityProviderServices, Devart.Data.MySql.Entity.EF6 , Version=8.5.658.0, Culture=neutral, PublicKeyToken=09af7300eec23701' registered in the application config file for the ADO.NET provider with invariant name 'Devart.Data.MySql' could not be loaded. Make sure that the assembly-qualified name is used and that the assembly is available to the running application. See http://go.microsoft.com/fwlink/?LinkId=260882 for more information.

SC_Browser.png

 

  • If accessing the SnapCenter UI from another computer:

Runtime Error

Other_Browser.png

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