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NetApp OTV, VSC, SRA, VASA: Manually collecting logs

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Applies to

  • ONTAP Tools for VMware vSphere (OTV) 9.x
  • Virtual Storage Console (VSC) 9.x
  • VASA Provider (VP) 9.x
  • Storage Replication Adapter (SRA) 9.x

Description

This  article describes how to manually collect ONTAP Tools for VMware vSphere (OTV), Virtual Storage Console (VSC), Storage Replication Adapter (SRA), and / or VASA Provider (VP) logs when the plugin interface is unavailable. Manually collecting logs may be necessary in the following scenarios:

  • You are unable to enable either the VASA Provider or SRA extensions via Virtual Storage Console > Configuration > Manage Extensions.  Note that if neither the VASA Provider or SRA extension is enabled then 1) the VSC log bundle will not include VP and SRA logs and 2) the NetApp VSC, VASA Provider, and SRA virtual appliance for ONTAP Control Panel may not be available.
  • You are unable to access the VSC or OTV GUI via the vSphere WebClient

For the procedure on how to collect a VSC log bundle via traditional methods (i.e. the vSphere WebClient), see KB How to gather logs for the Virtual Storage Console (VSC) plugin 7.x / 9.x using the vSphere WebClient / HTML5 UI. If either the SRA or VP extension is enabled, then the VSC log bundle collection will also have the SRA / VP logs.

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.