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VASA Provider: VMware Snapshot operations fail with "Reached maximum split load allowed on the node" error

Last Updated:

Applies to

  • ONTAP Tools for VMware vSphere 9.13 and earlier
  • VASA Provider
  • VMware vSphere vVol (virtual volumes)


VMware snapshot operations fail when:

  • The VM (which resides on a vVol datastore) has a large number of fairly large disks (20+ 2TB disks)
  • There is evidence that the volume file clone split load "Allowable Split Load" is exceeded

When troubleshooting the issue, you see the following behavior:

  1. In VASA Provider's (VP) vvolvp.log, the following 'clone-token-create' API calls fail during VP's 'prepareToSnapshotVirtualVolume' task with the following reason:

[cxf-12345:prepareToSnapshotVirtualVolume-123] NaException com.netapp.offtap3.ontap.ApiFailedException: Failed to create token for node "node01". Reason:  Reached maximum split load allowed on the node. (errno=13001)

  1. During the snapshot operation, you see a high 'Token Reserved Load' and the 'Allowable Split Load' pool is exhausted:

ss1ref::> volume file clone split load show
Node                            Max        Current    Token         Allowable
                                Split Load Split Load Reserved Load Split Load
------------------------------- ---------- ---------- ------------- ----------
node-01                            470TB         0B       466.9TB     3.06TB
node-02                            470TB         0B         378TB    92.00TB




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