Skip to main content
NetApp Knowledge Base

DII AU server install fails with permission denied when trying to write to log folder

  1. Last updated
  2. Save as PDF
Views:
18
Visibility:
Public
Votes:
0
Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:

Applies to

Data Infrastructure Insights (DII)
RHEL 8
 

Issue

When attempting to install the AU Server software on a RHEL server, the installation fails with error:
 
Oct 22 14:32:32 prdacqserver01 systemd[1]: Started CloudInsights Acquisition.
Oct 22 14:32:32 prdacqserver01 acquisition.server[3036]: /opt/netapp/cloudinsights/acq/scripts/acquisition.server: line 96: /var/log/netapp/cloudinsights/acq/out.txt: Permission denied
Oct 22 14:32:32 prdacqserver01 systemd[1]: acquisition.service: Main process exited, code=exited, status=1/FAILURE
Oct 22 14:32:32 prdacqserver01 systemd[1]: acquisition.service: Failed with result 'exit-code'.
Oct 22 14:32:32 prdacqserver01 systemd[1]: acquisition.service: Scheduled restart job, restart counter is at 5.
Oct 22 14:32:32 prdacqserver01 systemd[1]: Stopped CloudInsights Acquisition.
Oct 22 14:32:32 prdacqserver01 systemd[1]: acquisition.service: Start request repeated too quickly.
Oct 22 14:32:32 prdacqserver01 systemd[1]: acquisition.service: Failed with result 'exit-code'.
Oct 22 14:32:32 prdacqserver01 systemd[1]: Failed to start CloudInsights Acquisition.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.