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ActiveIQ reporting StorageGRID Systems have AutoSupport turned Off

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Applies to

  • NetApp StorageGRID appliances
  • ActiveIQ Digital Advisor
  • AutoSupport (ASUPs)

Issue

  • AutoSupport Reporting via ActiveIQ shows multiple StorageGRID appliances with alert Systems have AutoSupport turned 'Off'

AutosuppotReporting.png

autosupportoff.png

  • StorageGRID ASUPs are enabled and received weekly as expected.
  • SANtricity System Manager ASUPs against Storage Chassis serial numbers are being received Daily/Weekly as expected.

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