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VMware time sync causes Active IQ Unified Manager time drift

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active-iq-unified-manager
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OM
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Applies to

  • OnCommand Unified Manager OVA 7.3+ (UM)
  • Active IQ Unified Manager OVA 9.6+ (UM)
  • VMware

Issue

  • The host time on the Active IQ Unified Manager (UM) OVA drifts off of the configured NTP server
  • When executing date on cli and systemctl status ntp you get different time in the output
  • Acquisition data are not collected with error: Cluster discovery failed. Rediscover the cluster after resolving the issue
  • Cluster cannot be added because of time difference in UM and host
  • Timedrift message in log

2021-05-05 13:07:31,790 ERROR [pool-3-thread-1] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:241) - NetAppCluster1 [Internal error] - General Message ([Device name General Device]: Cannot update server (com.netapp.oci.server.UpdateTaskException Failed execute task: class com.netapp.oci.platform.originator.OriginatorUpdateTask com.netapp.oci.server.UpdateTaskException Failed to run NewOriginatorUpdateTask, origin:1 originatorName:NetAppCluster1 com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1620212851721, lastUpdateTime=1621375846869] unexpected time drift of 1162995 seconds    Caused by:    Caused by: com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1620212851721, lastUpdateTime=1621375846869] unexpected time drift of 1162995 seconds    Caused by:    Caused by: com.netapp.oci.server.UpdateTaskException Failed to run NewOriginatorUpdateTask, origin:1 originatorName:NetAppCluster1 com.netapp.oci.server.TransactionContextException [class=OriginatorUpdateTask, currentTime=1620212851721, lastUpdateTime=1621375846869] unexpected time drift of 1162995 seconds    Caused by:    Caused by: com.netapp.oci.server.TransactionContextException [class)) java.io.IOException: Server returned HTTP response code: 500 for URL: https://localhost:443/acquisition/originatorUpdate/NETAPP/1
                at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1919) ~[?:?]
                at java.base/sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1507) ~[?:?]

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