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AIQUM unable to add or monitor clusters with certificate fetch error

  1. Last updated
    May 7, 2025
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Category:
active-iq-unified-manager
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Last Updated:
5/7/2025, 11:20:31 AM

Applies to

  • ActiveIQ Unified Manager (AIQUM) 9.6+
  • Any OS platform

Issue

  • AIQUM cannot add a new cluster or monitor existing clusters
  • GUI error whiel adding a new cluster/editing an existing cluster:

Failed to fetch the HTTPS certificate. Enter a valid Hostname or Port

  • Error messages in ocumserver.log and ocum-error.log:
2021-03-31 11: 37: 49,284 ERROR [umadmin] [default task-45] [c.n.o.r.c.s.i.ClusterConnectionService] Certificate fetch error: connect timed out
2021-03-31 11: 37: 49,286 ERROR [umadmin] [default task-45] [c.n.o.r.m.e.GlobalExceptionHandler] Unable to fetch certificate for xx.xx.xx.xx.
com.netapp.ocf.rest.mvc.exceptions.ClusterConnectionException: Unable to fetch certificate for xx.xx.xx.xx.
 
  • From access.log:

Mar 31 11:31:30 [:INFO]:admin:API:in:[10.35.8.8]::GET: Fetching cluster certificate for host 10.37.8.2 over port 443
Mar 31 11:31:51 [:ERR]:admin:API:in:[10.35.8.8]::Certificate fetch error : connect timed out
 

nc -zv <cluster_mgmt_ip> 443
Ncat: Version 7.50 ( https://nmap.org/ncat )
Ncat: Connection timed out.
 
 

 

 

 

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