Unified Manager unable to add cluster with certificate fetch error
Applies to
- OnCommand Unified Manager (OCUM) 9.5 and below
- ActiveIQ Unified Manager (AIQUM) 9.6+
- Any OS platform
Issue
- Unified Manager cannot add a new cluster
- GUI error:
Failed to fetch the HTTPS certificate. Enter a valid Hostname or Port
- Error messages in
ocumserver.log
andocum-error.log
:
2021-03-31 11: 37: 49,284 ERROR [umadmin] [default task-45] [c.n.o.r.c.s.i.ClusterConnectionService] Certificate fetch error: connect timed out
2021-03-31 11: 37: 49,286 ERROR [umadmin] [default task-45] [c.n.o.r.m.e.GlobalExceptionHandler] Unable to fetch certificate for xx.xx.xx.xx.
com.netapp.ocf.rest.mvc.exceptions.ClusterConnectionException: Unable to fetch certificate for xx.xx.xx.xx.
- From
access.log
:
Mar 31 11:31:30 [:INFO]:admin:API:in:[10.35.8.8]::GET: Fetching cluster certificate for host 10.37.8.2 over port 443
Ma
r 31 11:31:51 [:ERR]:admin:API:in:[10.35.8.8]::Certificate fetch error : connect timed out
nc -zv <cluster_mgmt_ip>
443
Ncat: Version 7.50 ( https://nmap.org/ncat )
Ncat: Connection timed out.