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Unified Manager monitoring fails with "Error: Data ONTAP reported error code (13130), message: 'duplicate entry'"

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Applies to

  • OnCommand Unified Manager (OCUM) 9.5 and below
  • Active IQ Unified Manager (AIQUM) 9.6x

Issue

  • Multiple clusters will report that monitoring has failed
  • Unified Manager displays the following error in the web interface:

Monitoring failed for cluster clustername. Reason: Cluster cannot be reached. Ensure that there is network connectivity to the cluster and the API has not timed out. The following settings must also be configured correctly for the cluster: hostname or cluster-management IP address, protocol, and port. If the issue persists, contact technical support.

  • The ocum-error.log file will contain the following errors:

Note: To find the ocum-error.log file use the Knowledge Article: What are the notable log files and their respective locations for Active IQ Unified Manager?

2022-02-17 14:40:50,191 ERROR [oncommand] [...] Failed to Configure EMS for Cluster cluster14367
2022-02-17 14:42:48,204 ERROR [oncommand] [...] Failed to create EMS Destination cluster24823.beta.local on cluster15423. Error: Data ONTAP reported error code (13130), message: 'duplicate entry' (request: '<ems-destination-create><name>cluster24823.beta.local</name><syslog><remote-ip>cluster24823.beta.local</remote-ip></syslog></ems-destination-create>').
2022-02-17 14:42:48,318 ERROR [oncommand] [...] Failed to create EMS Destination cluster24823.beta.local on cluster15423. Error: Data ONTAP reported error code (13130), message: 'duplicate entry' (request: '<ems-destination-create><name>cluster24823.beta.local</name><syslog><remote-ip>cluster24823.beta.local</remote-ip></syslog></ems-destination-create>').
2022-02-17 14:42:48,318 ERROR [oncommand] [...] Failed to Configure EMS for Cluster cluster15423
2022-02-17 14:44:25,413 ERROR [oncommand] [...] Failed to create EMS Destination cluster24823.beta.local on cluster20678. Error: Data ONTAP reported error code (13130), message: 'duplicate entry' (request: '<ems-destination-create><name>cluster24823.beta.local</name><syslog><remote-ip>cluster24823.beta.local</remote-ip></syslog></ems-destination-create>').
 

 

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