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Start operation for Active IQ Management Server service fails due to timeout even though it has actually started

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager (AIQUM)
  • Red Hat Enterprise Linux (RHEL) / CentOS

Issue

  • systemctl start ocie fails 1 hour later
  • systemctl status ocie indicates that the operation fails due to timeout

Starting Active IQ Management Server service . This may take couple of minutes
ocie.service: start operation timed out. Terminating.
ocie.service: Failed with result 'timeout'.
Failed to start LSB: Active IQ Management Server.

  • /var/log/ocie/access_log.log doesn't have log entries for GET /api/management-server/admin/environment when systemctl start ocie fails

[GET /api/management-server/admin/environment HTTP/1.1] [200] [-] [curl/7.61.1] [*/*] [application/vnd.netapp.v1.hal+json] [644] [15622]

  • AIQUM Web GUI (https://<IP_address>:443) can be accessed normally with a browser
  • Running manually is_ocie_ready.sh returns ocie is started

# /opt/netapp/ocum/scripts/is_ocie_ready.sh localhost
checking localhost:443
ocie is started

  • A log of the proxy server indicates that the access is trying to connect http://localhost.domainname:443/

 

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