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No NTP service available on Active IQ Unified Manager 9.13P1 OVA

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Applies to

  • Active IQ Unified Manager 9.13P1 and higher
  • VMware Virtual Appliance(OVA)

Issue

  • AIQUM is failing to sync its clock to NTP servers.
  • Changing ntp server from maintenance console fails with the following error:
    • sed: can't read /etc/systemd/timesyncd.conf: No such file or directory
  • Upon trying to use any NTP related options in maintenance console, or setting it up manually from diagnostic shell, one finds neither ntpd nor systemd-timesyncd are installed.
  • systemd-timesyncd could not be found on AIQUM
    • systemctl status systemd-timesyncd
      Unit systemd-timesyncd.service could not be found.
  • Attempting to use timedatectl to set up NTP throws this message:
    • # timedatectl set-ntp true
      Failed to set ntp: NTP not supported

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