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NetApp Active IQ Management Server Service stopped immediately after manually restart the service on Windows system

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Applies to

  • ONTAP 9
  • Active IQ Unified Manager((AIQUM) on Windows system

Issue

  • NetApp Active IQ Management Server Service stopped intermittently.

NetApp Active IQ Management Server Service ocie-au stop "c:\program files\netapp\essentials\au\bin\wrapper.exe" -s "c:\program files\netapp\essentials\au\conf\wrapper.conf"

  • Even if manually restart the service from the Windows system, it stopped again with no errors by checking au.log:

2025-07-15 09:47:57,436 INFO  [Wrapper-Shutdown-Hook] c.o.s.a.f.Main (Main.java:198) - sending stop to 'localhost/127.0.0.1', port 12123
2025-07-15 09:47:57,436 INFO  [Thread-0] c.o.s.a.f.AuCmdDispatcher (AuCmdDispatcher.java:156) - stop
2025-07-15 09:47:57,436 INFO  [Thread-0] c.o.s.a.f.Main (Main.java:268) - Stop commad received
2025-07-15 09:47:57,436 INFO  [Thread-0] c.o.s.a.f.Main (Main.java:295) - Closing AU command listener server socket
2025-07-15 09:47:57,436 INFO  [Thread-0] c.o.s.a.f.Main (Main.java:273) - Closed sockets for command listener
2025-07-15 09:47:57,436 INFO  [Thread-0] c.o.s.a.f.Main (Main.java:275) - Called stop for main thread
2025-07-15 09:47:57,436 INFO  [Thread-0] c.o.s.a.f.Main (Main.java:291) - AU comand handler is stopped

  • There are many other appliances installed in the same Windows system, such as MySQL and Anti-virus software, etc.
    • The AIQUM's data/installation directories don't excluded from the Anti-virus software scan.
    • The Windows event log(system) displays multiple Resource-Exhaustion-Detector errors: Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: mysqld.exe (5212) consumed 9530109952 bytes, java.exe (7444) consumed 7648022528 bytes, and java.exe (10048) consumed 3427160064 bytes.

 

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