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Active IQ Unified Manager reports that a volume is not subscribed to storage service

Last Updated:

Applies to

  • Active IQ Unified Manager(AIQUM) 9.6+
  • Oncommand Unified Manager(OCUM) 7.x+
  • Commvault version Independent
  • Netapp Plug-in for Symantic Netbackup version Independent


  • UM marks volumes as DEAD after a single polling issue (in case of a node panic in a cluster), thereby breaking storage service configuration for all associated volumes.
  • UM reports "is not subscribed to storage service" during a failed backup job.
  • Example error from SnapProtect.

Error returned:[24012][Object '('<<VOLUME_NAME>>'(<<UNIQUE_ID>>))' is not subscribed to storage service '<<UNIQUE_ID>>'.]].

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