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Active IQ Unified Manager reports alert /test email failure error "Failed to send email"

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Applies to

  • Active IQ Unified Manager (AIQUM) 9.6+

Issue

  • Unable to receive email alerts or scheduled report emails from AIQUM
  • Alert notification test fails or returns an error when testing email delivery

You may encounter one or more of the following errors:

  • Failed messages: javax.mail.SendFailedException: Invalid Addresses
  • smtp.SMTPAddressFailedException: 550 5.7.1 ... You are not a registered user
  • Failed to send email. Check that the SMTP server is configured correctly and refer to the SMTP server logs for details. No additional details are available.
  • Failed to send email. Check that the SMTP server is configured correctly... Additional details: Could not connect to SMTP host
  • MailAuthenticationException: Authentication failed; nested exception is javax.mail.AuthenticationFailedException: 535 Authentication Credentials Invalid
  • MailConnectException: Couldn't connect to host, port: <SMTP_SERVER>, 25; nested exception is: java.net.UnknownHostException: <SMTP_SERVER>

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