Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager (AIQUM) EMS Subscription not Working

  1. Last updated
  2. Save as PDF
Views:
79
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • ONTAP 9

Issue

The EMS (Event Management System) subscription feature in Active IQ Unified Manager (AIQUM) is not functioning as expected. The cluster operational state is shown as failed in AIQUM on an OVA deployment.
 
AIQUM--> ocum-error.log :
 
2025-05-29 10:22:01,923 ERROR [t1user] [default task-2318] [service.ems.SubscribeEmsDataAccessService|validateAndSave] [c.n.d.o.o.s.z.OntapEmsZapiService] EMS Configuration Check failed with error Authentication to Storage System ClusterB.mycompany.com.cn as user null failed.  Response code: 403
2025-05-29 10:24:03,864 ERROR [t1user] [default task-2317] [service.ems.SubscribeEmsDataAccessService|validateAndSave] [c.n.dfm.impl.ems.EMSConfigureUtil] Failed to Configure EMS for Cluster ClusterB
2025-05-29 12:00:54,033 ERROR [oncommand] [collection-completion-sync-3] [c.n.d.o.o.s.z.OntapEmsZapiService] EMS Configuration Check failed with error Authentication to Storage System ClusterB.mycompany.com.cn as user null failed.  Response code: 403
2025-05-29 12:00:54,045 ERROR [oncommand] [collection-completion-sync-3] [c.n.dfm.impl.ems.EMSConfigureUtil] Failed to Configure EMS for Cluster ClusterB
 
AIQUM--> zapi-outbound.log :
 
2025-05-29 10:38:20,936 DEBUG [default task-2335] [service.ems.SubscribeEmsDataAccessService|validateAndSave] apiFamily should be specified when using TargetType.FILER - invoking ZAPIs with @scope tags will fail
2025-05-29 10:38:20,944 DEBUG [default task-2335] [service.ems.SubscribeEmsDataAccessService|validateAndSave] Executing ZAPI request ems-destination-get to ClusterB.mycompany.com.cn:
<?xml version='1.0' encoding='UTF-8'?><!DOCTYPE netapp SYSTEM 'file:/etc/netapp_filer.dtd'><netapp xmlns="http://www.netapp.com/filer/admin" version="1.0" originator_id="AIQ_UM:t1user"><ems-destination-get><name>aiq.mycompany.com.cn</name></ems-destination-get></netapp>
2025-05-29 10:45:54,005 DEBUG [collection-completion-sync-0] apiFamily should be specified when using TargetType.FILER - invoking ZAPIs with @scope tags will fail
 
ONTAP--> AUDIT-MLOG-TXT.GZ :
 
00000017.0017d75c 01893289 Thu May 29 2025 10:38:20 +08:00 [kern_audit:info:10802] 8503e80000011dea :: ClusterB:ontapi :: 1.1.1.2:50380 :: ClusterB:aiquser :: POST /servlets/netapp.servlets.admin.XMLrequest_filer HTTP/1.1 :: Error: 403 Forbidden

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.