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Active IQ Unified Manager (AIQUM) EMS Subscription not Working

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Applies to

  • Active IQ Unified Manager (AIQUM)
  • ONTAP 9

Issue

The EMS (Event Management System) subscription feature in Active IQ Unified Manager (AIQUM) is not functioning as expected. The cluster operational state is shown as failed in AIQUM on an OVA deployment.
 
AIQUM--> ocum-error.log :
 
2025-05-29 10:22:01,923 ERROR [t1user] [default task-2318] [service.ems.SubscribeEmsDataAccessService|validateAndSave] [c.n.d.o.o.s.z.OntapEmsZapiService] EMS Configuration Check failed with error Authentication to Storage System ClusterB.mycompany.com.cn as user null failed.  Response code: 403
2025-05-29 10:24:03,864 ERROR [t1user] [default task-2317] [service.ems.SubscribeEmsDataAccessService|validateAndSave] [c.n.dfm.impl.ems.EMSConfigureUtil] Failed to Configure EMS for Cluster ClusterB
2025-05-29 12:00:54,033 ERROR [oncommand] [collection-completion-sync-3] [c.n.d.o.o.s.z.OntapEmsZapiService] EMS Configuration Check failed with error Authentication to Storage System ClusterB.mycompany.com.cn as user null failed.  Response code: 403
2025-05-29 12:00:54,045 ERROR [oncommand] [collection-completion-sync-3] [c.n.dfm.impl.ems.EMSConfigureUtil] Failed to Configure EMS for Cluster ClusterB
 
AIQUM--> zapi-outbound.log :
 
2025-05-29 10:38:20,936 DEBUG [default task-2335] [service.ems.SubscribeEmsDataAccessService|validateAndSave] apiFamily should be specified when using TargetType.FILER - invoking ZAPIs with @scope tags will fail
2025-05-29 10:38:20,944 DEBUG [default task-2335] [service.ems.SubscribeEmsDataAccessService|validateAndSave] Executing ZAPI request ems-destination-get to ClusterB.mycompany.com.cn:
<?xml version='1.0' encoding='UTF-8'?><!DOCTYPE netapp SYSTEM 'file:/etc/netapp_filer.dtd'><netapp xmlns="http://www.netapp.com/filer/admin" version="1.0" originator_id="AIQ_UM:t1user"><ems-destination-get><name>aiq.mycompany.com.cn</name></ems-destination-get></netapp>
2025-05-29 10:45:54,005 DEBUG [collection-completion-sync-0] apiFamily should be specified when using TargetType.FILER - invoking ZAPIs with @scope tags will fail
 
ONTAP--> AUDIT-MLOG-TXT.GZ :
 
00000017.0017d75c 01893289 Thu May 29 2025 10:38:20 +08:00 [kern_audit:info:10802] 8503e80000011dea :: ClusterB:ontapi :: 1.1.1.2:50380 :: ClusterB:aiquser :: POST /servlets/netapp.servlets.admin.XMLrequest_filer HTTP/1.1 :: Error: 403 Forbidden

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