Acquisition service is not running on ActiveIQ Unified Manager installed in Windows
Applies to
- ActiveIQ Unified Manager (AIQUM)
- Windows installations
- Antivirus Software without configured exclusions
Issue
- Acquisition services starts and then stops immediately
- Following error is seen in
au.log:
2024-01-03 00:51:37,929 ERROR [WrapperStartStopAppMain] c.o.s.a.f.Main (Main.java:71) - Main - failed to start services: Failed to start acquisition - Failed to resolve acquisition log directory. D:\Program Files\ActiveIQUnifiedManager\NetApp\essentials\au\bin\..\..\..\..\..\ProgramData\NetApp\OnCommandAppData does not exist com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to resolve acquisition log directory. D:\Program Files\ActiveIQUnifiedManager\NetApp\essentials\au\bin\..\..\..\..\..\ProgramData\NetApp\OnCommandAppData does not exist
at com.onaro.sanscreen.acquisition.framework.mgmt.LogsManager.doStart(LogsManager.java:97) ~[au-framework.jar:9.13.0-2023.09.J299]
at com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService.start(FrameworkService.java:75) ~[au-framework.jar:9.13.0-2023.09.J299]
at com.onaro.sanscreen.acquisition.framework.mgmt.ServiceManager.doStart(ServiceManager.java:217) ~[au-framework.jar:9.13.0-2023.09.J299]
... 10 more
Wrapped by: com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to start acquisition - Failed to resolve acquisition log directory. D:\Program Files\ActiveIQUnifiedManager\NetApp\essentials\au\bin\..\..\..\..\..\ProgramData\NetApp\OnCommandAppData does not exist
at com.onaro.sanscreen.acquisition.framework.mgmt.ServiceManager.doStart(ServiceManager.java:230) ~[au-framework.jar:9.13.0-2023.09.J299]
at com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService.start(FrameworkService.java:75) ~[au-framework.jar:9.13.0-2023.09.J299]
at com.onaro.sanscreen.acquisition.framework.Main.run(Main.java:66) ~[au-framework.jar:9.13.0-2023.09.J299]
at com.onaro.sanscreen.acquisition.framework.Main.startUp(Main.java:163) ~[au-framework.jar:9.13.0-2023.09.J299]
at com.onaro.sanscreen.acquisition.framework.Main.main(Main.java:127) ~[au-framework.jar:9.13.0-2023.09.J299]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:316) ~[wrapper.jar:3.5.26]
at java.lang.Thread.run(Thread.java:829) ~[?:?]
- The directory mentioned on the log, is found on the correct location